Quality Policy

Vision Statement

• Commitment to impeccable customer service
• Being recognised internationally for the best range of superior renowned tools
• Providing the ultimate “tool buying” experience and after sales support

Commitment

To assist us to reach our objectives we are committed to operate and maintain a quality management system designed to meet the requirements of AS/NZS ISO 9001:2015.

We will establish quality objectives to plan, implement and measure the effectiveness of the quality system and ensure continuous improvement.

To implement this policy we will focus on the needs of our business with particular reference to consistently meeting our customers' requirements, working with suppliers and meeting our statutory obligations.

Our quality management system will provide mechanisms for detecting system shortfalls and for stimulating process improvements.

We will adopt procedures and disciplines to ensure that the system is effectively implemented by undertaking relevant skills training and conducting appropriate quality awareness training.

We are committed to complying with the requirements of AS/NZS ISO9001:2015. This policy will be communicated throughout the organisation and regularly reviewed for continued suitability

Blake Beatson

General Manager

on behalf of Henchman Group Pty Ltd